Dear Michelle,

Monica and I had a serious discussion regards to the communication I made on Wednesday 25th.

I am deeply sorry to upset you.  I do apologize for any misunderstanding in the last communication we had as I had not intended to insult you in any way.

I am still learning in the Customer Service role and also how to communicate with shoppers.

Kind regards

David
Customer Service Operator
GAPbuster Worldwide
www.xec.gapbuster.com
ShopperAssignmentsAustralia@gapbuster.com